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1. Name
2. Address
3. Are you satisfied or dissatisfied with the information provided by SER Contractor within the Residents Information Booklet?
4. Are you satisfied or dissatisfied with the information provided by SER Contractor about works in and around your home?
5. Are you satisfied or dissatisfied with the way SER Contractor dealt with any problem or issue you reported?
6. Did WE keep to the agreed time for appointments made?
Very UnsatisfiedUnsatisfiedNeutralSatisfiedVery Satisfied
Were WE - Polite
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Were WE - Helpful
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Were WE wearing identifiable company clothing and ID badge
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
8. Are you satisfied or dissatisfied with the quality of finished work? PLEASE PROVIDE COMMENT:
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Very Unlikely
Unlikely
Neutral
Likely
Very Likely
Overall, how would you rate your experience with us?